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Frequently Asked Questions

Room Reservations
Special Room Requests
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Health Club
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Hotel Policies

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Special Room Requests

1. Could a crib or rollaway be brought into the room?

Yes. This can be arranged at the time of your reservation or by contacting the Guest Services Center upon arrival. The fee for a crib is complimentary, however, there is a $25 charge per day for a rollaway bed.

2. How many additional guests can stay in the room?

In a king-bedded guest room, no more than three guests can stay in a room due to fire codes. In a double-bedded guest room, no more than four guests can stay in a room. Rollaway beds cannot be added to a standard room with two full size beds.

3. Is it possible to have amenities, i.e., fruit basket, etc., sent to the room?

Yes. This can be arranged in advance by contacting Room Service at 312-329-6877.

4. Does the hotel allow pets?

Yes, the hotel allows dogs only. There is no fee for pets, however, guests must sign a damage waiver. Please contact the Guest Services Center for restrictions.